Refund and Cancellation Policy
Effective Date: July 27, 2026
Because nearly all of our work is custom-designed specifically for each client, we maintain the following refund and cancellation policy.
Custom Design Services
Once work has begun on a custom logo or branding project, payments made toward design services are generally non-refundable.
Our designs are created specifically for your event and cannot be resold or reused for another client.
Deposits
If a deposit is required, it reserves your project on our production schedule and covers the initial design work.
Deposits are generally non-refundable once work has started.
Artwork Approval
Clients are responsible for carefully reviewing all proofs before approving artwork.
Approval confirms that all spelling, names, dates, colors, sizing, and other design details are accurate.
Once artwork has been approved, Mitzvah Logos cannot be responsible for errors contained within the approved proof.
Printed Products
Because printed products are custom-made, they are generally not eligible for returns or refunds unless:
- The product arrives damaged.
- The product contains a manufacturing defect.
- The product differs materially from the approved artwork due to an error on our part.
If an issue occurs, please notify us within 7 days of receiving your order and include photographs of the problem.
Shipping
Shipping charges are non-refundable.
Mitzvah Logos is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
Order Changes
Changes requested after artwork has been approved or after production has begun may result in additional costs and revised delivery timelines.
Our Commitment
If we make a mistake, we will work promptly and fairly to correct it. Customer satisfaction is important to us, and we strive to ensure every client receives high-quality products and service.
If you have any questions about this policy, please contact us through the contact information provided on www.mitzvahlogos.com.